This guide brings together the most useful Help Centre resources for parents who are getting started with ManageBac+ or who would like a quick refresher on the platform.

Parent access can vary depending on how your school uses ManageBac+ and which permissions have been enabled. This article outlines the key areas parents commonly use and links to the relevant guidance for each one.

Overview

Parents can use ManageBac+ to view selected information related to their children, depending on the permissions enabled by the school. This may include calendar events, unit summaries, task assessments, discussions and messages, attendance records, and report cards.

The resources below are grouped by topic so you can quickly find the guidance most relevant to your needs.

Getting started

Use these guides to sign in securely, recover access if needed, and get started on mobile.

• Accessing your ManageBac+ account & Login issues
• Creating a Strong Passphrase
• ManageBac+ iOS & Android app mobile QuickStart Guide

Navigating ManageBac+

Once signed in, parents can begin from My Workspace, then review their profile, announcements, calendar, and notification settings.

• Navigating ManageBac+ overview
• The new Home landing page
• Updating your personal details
• Viewing school announcements
• Viewing your child’s calendar
• Configuring notification preferences
• Accessing via iOS or Android mobile app

Daily use

ManageBac+ allows parents to view key information about their child’s learning and school experience.

• Viewing your child’s Academic Portfolio
• Viewing your child’s Attendance & Timetable
• Viewing your child’s Behaviour Notes
• Accessing Academic Handbooks

Help and support

For school specific questions, please contact your child’s teachers or advisers directly. You can also review the resources below for additional guidance.

• Webinar: Navigating ManageBac+ as a Parent
• Viewing your Key Contacts

Key Concepts / What’s New

Parent access depends on school settings
What parents can see in ManageBac+ depends on how the school is using the platform and which permissions have been enabled.

My Workspace is the main starting point
The default landing page is My Workspace, where personalised information is displayed based on your children’s year groups, classes, and groups.

Parents linked to multiple children can switch views
If you are linked to more than one child, you can switch between them using the dropdown menu in the top right corner.

ManageBac+ supports both web and mobile access
Parents can access guidance for signing in on the web and for getting started on iOS or Android devices.

Some requests must be handled by the school
School specific matters such as linking additional children, updating your email address, or questions about grades and lessons should be directed to the school.

Tips & Best Practices

• Use a strong password or passphrase to protect your account and your child’s information.
• A passphrase made up of three or four random words with spaces can be both memorable and secure.
• Avoid saving your password in a browser on shared or public devices.
• Check My Workspace regularly for upcoming deadlines, calendar updates, and important school information.
• If you are linked to more than one child, make sure you have selected the correct child before reviewing information.
• Review your notification preferences so that you receive the updates most relevant to you.

Warnings & Important Notes

Frequently Asked Questions

What can parents see in ManageBac+?

Parents can view selected information related to their children depending on how the school is using ManageBac+ and which permissions have been enabled. This may include calendar events, unit summaries, task assessments, discussions and messages, attendance records, and report cards.

What should I do if I cannot access my account?

Review the login and password guidance linked in this article. If the issue relates to your account setup or your school’s records, please contact your school directly.

Can I use ManageBac+ on a mobile device?

Yes. You can review the mobile QuickStart Guide for support with accessing ManageBac+ on iOS or Android.

How do I switch between children?

If you are linked to multiple children, use the dropdown in the top right corner to switch between them.

Who should I contact for school specific questions?

For matters such as updating your email address, linking additional children, or questions about grades and lessons, please contact your child’s teachers or advisers directly. You can also review your Key Contacts in ManageBac+.

In Summary

• ManageBac+ gives parents access to selected information about their children, based on school permissions.
• This guide brings together key resources for signing in, navigation, daily use, and support.
• Your school remains the main point of contact for account specific or school specific questions.

ManageBac+ helps parents stay informed by bringing together important school updates, academic information, and day to day records in one place.