- ManageBac+
- Troubleshooting
- Admin
Find out why a record has not arrived from your student information system
Most integrations send data one way, from your student information system into ManageBac+. When a student, parent or teacher is missing or wrong, the fix is usually in the source system.
Check these first
- Check the record in the source systemData in the source system overrides ManageBac+. Correct names, emails and year groups there, not in ManageBac+.
- Check required fieldsEach integration needs certain fields to create a user. For iSAMS, students are matched on School Code in iSAMS and Student ID in ManageBac+.
- Check year group filteringIn iSAMS, year groups only sync if they are mapped in Control Panel > Legacy Integrations > ManageBac+ > Configuration > Form Grade Mapping.
- Check parent contact typesiSAMS parents sync according to the contact types selected in iSAMS.
- Check staff accessStaff are matched on email address. If staff user management is enabled in iSAMS, each user also needs third-party access to ManageBac+.
⚠️ Warning
With iSAMS staff management enabled, unticking third-party access to ManageBac+ for a user deletes that user's ManageBac+ account.
📌 Good to know
If a student has no email address in iSAMS, ManageBac+ creates a placeholder email, because email is required in ManageBac+.
🙋 FAQ
Who do I contact, ManageBac+ or the system provider?
Questions about data in the source system go to that provider. Questions about how records appear in ManageBac+ go to us via Submit a request. Include an example student ID.
Still need help?
Submit a request