Archived users' information is saved on your ManageBac account and can be accessed at a later date as required. Archived users will not be able to log in to their account and would need to get in touch with an admin at your school to re-gain access. We recommend archive graduating or withdrawn students and academic staff who may have left the school.
Archiving Users via the School Directory
Navigate to Settings > School Directory > Click on the tab for the appropriate user type, e.g., Students) and search for a particular user.
Click the down-arrow icon on the right-hand side to archive the user.
For students, you will then be prompted to select if the student has been Graduated or Withdrawn, and enter a Graduation Date or Withdrawal Date > then click Archive Student.
You can archive students in bulk by archiving their Year Group (such as for any graduating class), for details please see step 8 of our Transitioning to a New Academic Year guide.
Please note that when you archive a student, unless they have a sibling on your ManageBac account, their parents will be archived along with them.
Archiving Users via their Profile
You can also archive a student directly from their Profile by clicking the name of the student.
Then Edit Profile.
Click the Status dropdown on the right navigation panel, select either Withdrawn or Graduated, and enter a Withdrawal Date or Graduation Date > Update Status.
Unarchiving Users via the School Directory
Archived users will appear with a key symbol next to their name. Click the unarchive icon box on the right-hand side to restore the user.
Unarchiving Users via their Profile
You can unarchive a user via their profile. For Students, select the Status dropdown, and set to Enrolled, click Update Status.
For other users, click the Unarchive Advisor/Unarchive Parent/Unarchive Admin button.
Deleting Users via the School Directory
Deleted users are completely removed from your ManageBac account, along with any data tied to their profile (ie: Messages, Tasks, Units, etc). We strongly recommend archiving a user rather than deleting them, unless their user account was created by mistake.
Navigate to Settings, School Directory > click on the tab for the appropriate user type, e.g., Students > search for the name of the specific user > Filter. To delete, click the trashcan icon in the last column next to the user you would like to delete.
You will be shown a confirmation page outlining that this is final, type 'DELETE' and click Yes, delete "user" to confirm. If the user is synced across multiple accounts, such as ManageBac, OpenApply, AssessPrep, etc, they would be deleted from all platforms accordingly.
Deleting Users via their Profile
You can also delete a student directly from their Profile by clicking the Delete Student Profile button on the right navigation panel.
Recovery of deleted users
If a user is accidentally deleted, we can help to restore their account and activities within a 30-day period. Please submit a support request or send an email directly to email@example.com, outlining the name and email of the user, and an estimate of when they were deleted.