Navigate to Settings > School Directory > Click on the tab for the appropriate user type (e.g., Students) and search for a particular user.

Click the down-arrow icon on the right-hand side to archive the user. 

For students, you will then be prompted to select if the student has been Graduated or Withdrawn, and enter a Graduation Date or Withdrawal Date > then click Archive Student.

You can archive students in bulk by archiving their Year Group (such as for any graduating class), for details please see step 8 of our Transitioning to a New Academic Year guide.

Please note that when you archive a student, unless they have a sibling on your ManageBac account, their parents will be archived along with them.

Archived users will appear with a key symbol next to their name. Click the unarchive icon box on the right-hand side to restore the user.

Note: To make the prior academic data for students accessible, students must be members of a Year Group. See our guide on Creating & Managing Year Groups & Students Grade Levels for more information on how to assign a recently unarchived student to a year.

Unarchiving Users via their Profile

You can unarchive a user via their profile. For Students, select the Status dropdown, and set to Enrolled, click Update Status.  

For other users, click the Unarchive Advisor/Unarchive Parent/Unarchive Admin button.

Deleted users are completely removed from your ManageBac account, along with any data tied to their profile (ie: Messages, Tasks, Units, etc). We strongly recommend archiving a user rather than deleting them, unless their user account was created by mistake.  

Navigate to Settings, School Directory > click on the tab for the appropriate user type, e.g., Students > search for the name of the specific user > Filter. To delete, click the trashcan icon in the last column next to the user you would like to delete.

You will be shown a confirmation page outlining that this is final, type 'DELETE' and click Yes, delete "user" to confirm. If the user is synced across multiple accounts, such as ManageBac, OpenApply, AssessPrep, etc, they would be deleted from all platforms accordingly.  

You can also delete a student directly from their Profile by clicking the Delete Student Profile button on the right navigation panel.

If a user is accidentally deleted, we can help to restore their account and activities within a 30-day period. Please submit a support request or send an email directly to support@managebac.com, outlining the name and email of the user, and an estimate of when they were deleted.