Navigate to Settings > School Directory to search for a particular user.

Click on the tab for the appropriate user type (e.g. Students). To archive, click the down-arrow icon on the right-hand side to archive the user.

For students, you will then be prompted to select if the student has been Withdrawn or Graduated, and enter a withdrawal/graduation date. You can archive students in bulk by archiving their Year Group (such as for any graduating class), for details please see Transitioning to a New Academic Year.

When you archive a student, if they do not have a sibling on your ManageBac account, their parents will be archived along with them.

You can also archive a student directly from their Profile. Click the status dropdown on the right navigation panel, select either Withdrawn or Graduated, and enter a date, Update Status.

To find unarchived users, navigate to Settings > School Directory, select the user type, tick "Include Archived Students", and Filter.

Archived users will appear with a key symbol next to their name. Click the unarchive icon box at the far right-hand side to restore the user.

Please note, when restoring students, for their academic data to repopulate, they will further need to be added back in as a member of a C1 Year Group. See here how to Move Students between C1 Year Groups.

Unarchiving Users via their Profile

You can unarchive a user via their profile > Edit Profile. 

For Students, select the Status dropdown, and set to Enrolled, click Update Status.  

For Staff, click the Unarchive button.

Deleted users are completely removed from your ManageBac account, along with any data tied to their profile (ie: Messages, Tasks, Units etc). We strongly recommend to archive a user rather than delete them, unless their user account was created by mistake.  

Navigate to Settings > School Directory to search for a particular user.

Click on the tab for the appropriate user type (e.g. Students). To delete, click the trashcan icon in the last column of the user you would like to delete.

You will be shown a confirmation page outlining that this is final, click "Yes delete this user" to confirm. If the user is synced across multiple accounts, such as ManageBac, OpenApply, AssessPrep etc, they would be deleted from all platforms accordingly.  

You can also delete a student directly from their Profile by clicking on the 'Edit' icon within their profile, click Delete button on the right navigation panel.

If a user is accidentally deleted, we can help to restore their account and activities within a 30-day period. Please submit a support request or send an email directly to support@managebac.com, outlining the name and email of the user, and an estimate of when they were deleted.