Archive anyone who has left your school. Go to Settings > School Directory > Roster, find the user and select the box icon. Their records stay in ManageBac+ and you can unarchive them at any time. Only delete accounts created by mistake, as deleting removes their data.
How to remove access for students, parents and staff who have left, bring them back, and when deleting is the right choice.
Archive or delete?
| Archive | Delete | |
|---|---|---|
| Use it for | Students who graduated or withdrew, and staff or parents who have left | Accounts created by mistake or duplicates |
| Can they sign in? | No | No |
| Their records | Kept: grades, submissions, portfolios and messages | Removed (see what is deleted) |
| Can you undo it? | Yes, unarchive at any time | Only partly, by asking Faria Support |
When you archive a student, their parents are archived too, unless they have another child at your school.
Archive a user
From the School Directory
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Go to Settings > School Directory > Roster, choose the user type (for example Students) and search for the user.
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Select the box icon on the right of the user's row.
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For students, choose Graduated or Withdrawn, enter the date, then select Archive Student.
To archive a whole graduating class at once, archive their year group. See step 8 of Transitioning to the Next Academic Year.
From a student's profile
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Select the student's name to open their profile.
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Select Edit Profile.
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In Details on the right, open the Status list, choose Withdrawn or Graduated, enter the date and select Update Status.
Users cannot archive their own accounts. If someone who has left wants to stop receiving emails, they need to ask the school, or they can change their own notification settings: teachers, students, parents.
Unarchive a user
From the School Directory
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Go to Settings > School Directory, choose the user type, tick Include archived students (or staff or parents) and select Filter.
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Archived users show a dark box symbol. Select the unarchive icon on the right of their row.
From the user's profile
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Students: set Status to Enrolled and select Update Status.
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Teachers, parents and admins: select Unarchive Advisor, Unarchive Parent or Unarchive Admin.
A returning student must be in a year group before their earlier academic records show. See Creating and managing year groups.
Delete a user
Deleting removes the user and the data tied to their profile. Archive instead unless the account was created by mistake. If the user also signs in to other Faria products with these details, such as OpenApply or AssessPrep, they lose that access too.
From the School Directory
Go to Settings > School Directory, choose the user type, search for the user and select Filter.
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Select the bin icon in the last column of their row.
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Type DELETE and select Yes, delete to confirm.
From a student's profile
Open the student's profile and select Delete Student Profile in the panel on the right.
What is deleted and what stays
Deleted with a parent
- Their profile and personal details
- Messages and discussions they started in the Parents Association (if used)
- Chat conversations they started (if used)
Deleted with a student
- Their profile
- Task and deadline submissions
- Student Portfolio items
- Project work (EE, TOK, IDU, PP, RP, CP and others)
- CAS, Community Engagement and Service as Action records
- Messages and discussions they started in year groups, classes and groups
- Chat conversations they started (if used)
Deleted with a teacher or admin
- Their profile
- Files they uploaded to year group, class or group Files pages
- Online lessons and unit reflections they created
- Messages and discussions they started in year groups, classes and groups
- Chat conversations they started (if used)
Kept after a teacher or admin is deleted
- Replies to messages and discussions
- Calendar events, tasks and deadlines they created
- Units, unit resources, lesson experiences and unit streams they created
- Classes they created
- Report card templates and generated report cards
Deleted someone by mistake?
Submit a request with the user's name and email address. Faria Support can restore the account, but not their messages, discussions, chat conversations, submissions, files or Student Portfolio. Restoring takes time, which is why ManageBac+ asks you to type DELETE first.