If a lockdown app submission is missing or fails, the student's responses may still be saved on their device. Retrieve the response files and send them to ManageBac+ Support so the responses can be recovered.
For teachers and IT teams when a student's offline AssessPrep exam submission is missing or fails.
On Windows
The response files are saved in this folder on the student's computer:
C:\Program Files (x86)\AssessPrep Inc\AssessPrep\
Copy the files from this folder.
On Mac
A retrieval script saves the response file (an SQLite file) to the desktop. Contact ManageBac+ Support to get the script.
Send the files to Support
Submit a request and attach the response files, with the student's name, the test name and the date of the test. Support uses the files to recover the responses.
Do not uninstall the lockdown app or delete files on the device until the files have been retrieved.