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What to do if an upload or submission fails

The ManageBac+ Team
  • Updated
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Try these checks in order. If none of them work, tell your teacher before the deadline so they know you tried.

Student view of a task: Classes open in the left menu, the class Tasks tab and the task details with its Not Submitted status
Where to find it: Classes in the left menu > your class > Tasks > open the task. The Dropbox is further down the task page.
  1. Check the task accepts uploadsYou can only upload if your teacher has turned on a Dropbox for the task. If there is no Dropbox heading, your teacher may want the work handed in another way.
  2. Check the file sizeFiles and photos in your portfolio and in CAS or SA reflections must each be under 500 MB.
  3. Try again from a computerIf the app fails, sign in on a web browser and use Upload Submission on the task.
  4. For Google Docs tasks, check your Google sign-inSign in to your Google account in the same browser first, then refresh the task page and use Add From GDrive. In the app, use the same email for Google Drive and ManageBac+.
  5. Submit before the deadlineFor Google Doc tasks, editing access is removed after the due date, so select Submit Coursework in time.
Student task page showing the Dropbox section with the Add From GDrive and Upload Submission buttons and the Not Submitted status
A task with a Dropbox. The status at the top right shows Not Submitted until your work arrives.
💡 Tip

The status on the task changes from Not Submitted to Submitted when your work arrives. Open the task to see when it was uploaded.

🔗 See also

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