ManageBac+ does not share personally identifiable information with third-party LLM models. Third-party LLM models can only access data that has been explicitly selected or entered by end users, and third-party licensing agreements prevent user prompts from being used to train LLM models.
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ManageBac+ AI: technical information
How ManageBac+ AI handles data protection, data processing, safeguarding, prompt engineering and logging. The ManageBac+ AI features allow schools to manage end user access to large language models, or LLMs.
| Topic | Key point |
|---|---|
| Data protection | Personally identifiable information is not shared with third-party LLM models. |
| Data processing | No transfer of personal or sensitive data across regions. Retention by the hosting service is approximately 30 days. |
| Safeguarding | All queries sent to LLM models are subject to filters. |
| Prompt engineering | User prompts, system prompts and parameter values affect the output. |
| Logs | Queries and responses are logged and only available to trained specialists. |
ManageBac+ and Faria Education Group have prioritised responsible use and safety in the introduction of generative artificial intelligence features.
Data protection
- ManageBac+ does not share personally identifiable information with third-party LLM models.
- Third-party LLM models can only access data that has been explicitly selected or entered by end users.
- User prompts and AI responses are not reviewed to train LLM models.
- Prompts and responses are not used to train LLM models.
- Third-party licensing agreements prevent user prompts from being used to train LLM models.
Data processing
- ManageBac+ does not transfer personal or sensitive data across regions in the application or use of LLM models.
- The data retention policy for the service hosting the LLM model or models is approximately 30 days.
Safeguarding
All queries sent to LLM models are subject to filters that use AI reasoning capabilities to help protect users from inflammatory or harmful content.
If a user enters a prompt that would produce content in violation of these safeguards, ManageBac+ AI returns a message indicating that it cannot fulfil the request.
- Only the end user who submitted the prompt receives this message.
- No additional alerts or notifications are sent to other end users or to ManageBac+ support personnel.
Because these safeguarding filters are also supported by an LLM model, their performance is subject to the normal variations associated with the technology.
Prompt engineering
AI-enabled features are supplemented with additional content maintained by specialist teams to help produce quality output. ManageBac+ AI may adjust prompt engineering and associated parameters, such as temperature, in order to improve output over time.
The information passed to LLM models that affects their reasoning includes:
- User prompts entered directly by typing or clicking
- System prompts predetermined by prompt engineers
- Parameter values, such as temperature
Logs
All queries submitted by end users to LLM models, and the corresponding responses, are logged and are only available to trained specialists. They are reviewed only for the purpose of improving prompt engineering and the user experience.
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