Important
We at ManageBac welcome your thoughts and ideas on how to expand ManageBac as a service to assist your daily school needs. It's because of customer feedback that ManageBac has grown from a platform solely focused for CAS, to a fully stacked learning management system with support for any curriculum. We want to hear your feedback, and when possible, we try to accommodate feature requests. Unfortunately, we can’t honour every request, but you don’t know if we can incorporate your request until you ask.
Feature Request Submission
Making a feature suggestion
The first step in making a feature request is to submit your idea here on our Product Board. Make sure that you include all the details about the feature and include any relevant examples or use cases to illustrate your need for the feature and the benefit it will bring all users.
Status, Priority & Validity
We review new requests on a monthly basis. We may get in touch to ask for further information about the feature if needed to determine if:
- Our team has already implemented the feature, but the feature works differently than you may have expected;
- A workaround is already in place;
- Our team is already working on the feature;
- Our team has already determined that they can’t accommodate the requested feature.
If your feature request doesn’t fit one of the above conditions, a support representative will make sure the description has the detailed information the product management team needs to evaluate your request properly. Once we have worked out the details of your feature request, it is submitted to our development team.
Workarounds
In the meantime, our support team will do our best to provide alternative workflows and possible workarounds for you, to achieve a similar outcome.
Feature Request Evaluation
I’ve submitted a feature request. Now what?
Once your request passes from support to our product management team, we will evaluate your request based on our current Product Roadmap. The roadmap includes the short and long-term goals for ManageBac as a product. Our team determines if and how your request fits into the roadmap.
Are feature requests school-specific?
ManageBac feature developments are not done school-by-school but affect all schools around the world. For this reason, each feature request must be evaluated in terms of how it will impact & be used by all. This is part of the reason why feature development is not done overnight, as we have to take into consideration how all schools will be impacted by the new feature.
Categorization
Your request will fall into one of four categories:
- We have evaluated your request and concluded that we will be unable to develop the feature.
- Your feature request doesn’t currently fit in the ManageBac roadmap, but it may in the future.
- Your feature request fits the ManageBac roadmap.
- We are developing or have developed your feature request.
If your request falls into category 1
We are very sorry that we can’t accommodate your request, and we will assist you in finding alternatives if possible. (Note: this status may change over time, with developments in ManageBac, technology, or other circumstances).
If your request falls into categories 2 or 3
We will enter your submission in the feature request spec phase, where it waits until we can schedule it for development. Depending on the nature of the request, the feature may only sit in this stage for a brief time, but if the feature requires significant changes to our current codebase or our developers need to make other changes first, the feature may have to wait before implementation.
If your request falls into category 4
Time to celebrate! Your request hit the fast track to our development team, and your request is now available or will be shortly.
Feature Request Status & Completion
I wrote an email asking for a feature and the support ticket was closed, but the feature request wasn't implemented. Why?
For administrative reasons, we have to close your support ticket for feature requests. Just because we closed your ticket doesn’t mean that we’ve forgotten about the feature request. We keep an active administration of who asked for which feature, and when the feature request changes status, we will let you know. If necessary, we may ask for your feedback during the testing process.
How do I check on the status of my request?
When possible, we notify you when your feature request changes status. If you haven't heard from us or the change hasn't appeared in the Product Roadmap, your feature request is still in the holding pattern (categories 2 and 3). We want to make our users happy, so believe us when we say we will get to your feature request as soon as possible.
Do you develop ManageBac at a particular time of year?
We work continuously on our product. To see what features we've added to each release, you can always check out our What's New in ManageBac page, tune in to a What's New with ManageBac Webinars (regularly held every quarter and with additional events around major updates), or visit our blog for major releases.
Feature Request History
Take a look back at some of our favorite updates suggested by our users
