Quick answer:
Check the Faria status page, then try another network or browser. If pages are still slow or show an access error, contact ManageBac+ Support with the pages affected, the times and a screen recording.
For all users: what to check when ManageBac+ pages are slow, do not load or show an access error.
Checks to run
- Check the Faria status pageGo to status.faria.org to see whether there is a known issue.
- Try another networkSwitch to a different network, for example a mobile hotspot instead of the school Wi-Fi. If ManageBac+ is faster there, the school network may be filtering or slowing traffic.
- Try another browserUse an up-to-date version of Chrome, Safari or Firefox, or a private window, to rule out browser extensions and cached data.
- Check CloudflareCloudflare sometimes re-routes traffic in a region, which can slow access for some users. Check cloudflarestatus.com for your region.
💡 School networks
If ManageBac+ is only slow on the school network, ask your IT team to check that ManageBac+ is allowlisted. See ManageBac+ FAQs.
What to send ManageBac+ Support
If the problem continues, submit a request and include:
- the pages affected (copy the page links)
- the dates and times the problem happened
- a screen recording showing the problem