This article provides a consolidated overview of commonly asked questions about ManageBac+, including how schools access the platform, available user roles, setup, security, technical requirements, and support options.

It is intended as a general reference point for schools and users who need clear, practical information about how ManageBac+ works and where to find further guidance.

Overview

ManageBac+ is an online planning, assessment, and reporting platform used by schools to manage academic programmes through one unified system.

Schools can use ManageBac+ to support teaching, learning, curriculum planning, reporting, and user access across different roles, with additional guidance available through the Help Centre and Faria support services.

Key Concepts / What’s New

• ManageBac+ is web-based, so schools need an internet connection and a modern browser with JavaScript enabled. Mobile access is also available.
• ManageBac+ is provided as an annual subscription service, and pricing varies according to the total number of students. Subscription enquiries are handled through sales@managebac.com.
• Each school account is configured with its own unique domain, and users typically access the platform using their email address and password after receiving a welcome email.
• ManageBac+ supports multiple user types, including Students, Teachers & Advisors, Parents, Observers, and Admins.
• ManageBac+ is designed to support the effective implementation and management of academic programmes such as the IB, IGCSE, AP, and other standards.
• Support, training, and service options are provided through FariaSupport and the Faria Service Hub.

Tips & Best Practices

• Use the latest version of a supported browser for the best experience.
• Keep a record of your school’s unique ManageBac+ domain so users know where to sign in.
• Ensure users receive their welcome emails and complete password setup before first access.
• Review user roles and permissions early in the setup process so access is aligned with each person’s responsibilities.
• Use the Security & Compliance resources and FariaSupport guidance when reviewing platform security or support planning.

Warnings & Important Notes

• Pricing is not fixed in this article. Subscription cost varies by student numbers and should be confirmed directly with the sales team.
• Hosting location depends on the location of the school and applicable local data protection laws.
• Some support and service offerings may depend on your school’s Faria support plan.
• User access depends on the school account being configured correctly and on users receiving their welcome email or password setup details.

Frequently Asked Questions

What is ManageBac+?

Founded in 2006, ManageBac+ is an online planning, assessment, and reporting platform used by schools to manage academic programmes through one unified system.

Why should I choose ManageBac+?

ManageBac+ provides coordinators, teachers, students, and parents with a more efficient alternative to paper forms, shared documents, and spreadsheets. It is designed to support the effective implementation and management of academic programmes such as the IB, IGCSE, AP, and other standards.

What do I need to run ManageBac+?

ManageBac+ is web-based, so you need an internet connection and a modern browser with JavaScript enabled. Mobile access is also available for supported users.

How much does ManageBac+ cost?

ManageBac+ is provided as an annual subscription service, and pricing varies according to the total number of students. For a quotation, contact sales@managebac.com.

In what languages is ManageBac+ available?

The ManageBac+ interface is available in English, Spanish, and Simplified Chinese for Students, Teachers, and Admins, and in Arabic, Japanese, French, and Traditional Chinese for Parents. Text fields support Unicode formatting for major languages.

Who is behind ManageBac+?

ManageBac+ was founded in 2006 by former IB students. You can learn more on the ManageBac+ website.

What is your relationship with the IB?

ManageBac+ states that it has been granted licences by the IB for specific uses, including forms, curriculum and assessment information, and IBIS integration for exam registration. It also states that it is not a subsidiary or affiliate of the IB, and that the IB does not endorse software companies. For more information, see this article.

Is ManageBac+ GDPR compliant? How secure is ManageBac+?

ManageBac+ states that it uses security best practices to protect its systems, including secure connections and ongoing security review. It also states that it is ISO 27001 certified and GDPR compliant. Additional details are available on the Security and Compliance page.

What do you need from me to get set up?

Schools are assigned an Implementation Manager during setup to guide the implementation process, understand school goals, support data input, and provide staff training during the implementation period. You can read more here.

How do I sign up for ManageBac+?

You can sign up through the ManageBac+ website.

How do users access ManageBac+?

Users typically receive a welcome email, set their password, and then sign in using their email address and password through the school’s unique domain. For more information, see this guide.

What user types can access ManageBac+?

Students, Parents, Teachers or Advisors, and Administrators or Coordinators can all access ManageBac+, as long as they have been sent welcome emails. A read-only Observer user type is also available. For more information, see Managing User Permissions & Security.

What language is ManageBac+ built on?

ManageBac+ was built on Ruby on Rails and is W3C compliant.

Where is ManageBac+ hosted?

ManageBac+ is hosted in the cloud across Amazon Web Services data centres in Canada, the United States, and China. Hosting location depends on the location of the school and local data protection laws.

Are files backed up?

Yes. Files are backed up in real time on redundant local storage, with additional daily and off-site backup processes in place.

Can I export information from ManageBac+?

Schools can export student information using PDF forms and CSV exports, and can also download files submitted by students.

What support does Faria offer?

Support, training, and service information is available through FariaSupport.

In Summary

• ManageBac+ is a web-based platform for planning, assessment, reporting, and programme management.
• Schools access ManageBac+ through a unique domain, with different user roles and permissions available.
• Pricing, security, setup, and support information can all be reviewed through the official ManageBac+ and Faria resources linked in this guide.

This FAQ guide provides a clear starting point for understanding how ManageBac+ works, how users access it, and where to find further support.