Quick answer:
ManageBac+ signs you out after one hour of inactivity, with a warning about five minutes before. The warning only shows on the inactive tab, so work in one tab at a time and save often.
For all users: why ManageBac+ signs you out, how to avoid losing unsaved comments, and what to send Support if it keeps happening.
Why it happens
ManageBac+ signs you out after one hour of inactivity. About five minutes before, a warning asks whether you want to stay signed in.
⚠️ Several open tabs
The warning only shows on the tab that has been inactive. If you have ManageBac+ open in several tabs, an inactive tab can sign out every session, and unsaved comments in your other tabs are lost.
Checks to run
- Work in one ManageBac+ tab at a time.
- Refresh the page after a long pause, before you start typing again.
- Look for the Auto-Saved message before you leave a page.
- Clear your browser cache and cookies.
- Update your browser to the latest version.
- Allow pop-ups and third-party cookies for ManageBac+.
If it keeps happening
Submit a request and include:
- your browser and its version
- whether it also happens away from the school network
- the date and time it happened
- the class and task you were working on
- a screen recording, if you can