Index

• Auto-Merging
• Data Conflict
• Common Errors

Once your schools ManageBac and OpenApply accounts have been linked via our Faria Sync Hub, there are three possible outcomes for user changes: 

• Auto-Merging: This process automatically links records in both systems with matching Student ID and Email address or First Name, Last Name and Email address for parents.
• Data Conflict: More than 1 point of difference exists between the two records, and the conflict must be manually resolved.
• Errors: Records cannot be synced because they have triggered an error. 

Auto-Merging

We resolve a significant number of conflicts automatically via an auto-merging process. This helps minimize the volume of duplicates that schools need to resolve.

Identical Data

For example, if data is 100% identical between ManageBac and OpenApply, we will automatically merge the ManageBac and OpenApply accounts.

Data Conflict

These conflicts and potential duplicates are triggered by a certain set of conditions. Records that trigger a duplicate are not synced until they are manually resolved in the Sync Hub.

For Students

1. Two accounts with the same E-mail Address.

Even if every single field between two accounts is different, an identical e-mail address will trigger a duplicate flag for resolution.

2. Two accounts with the same Student ID.

Same as the example above, with Student ID.

3. Any combination of the two rules above.

For example, if First Name, Last Name, and E-mail Address or Student ID are all identical, even if all other fields are different, a duplicate will be triggered for resolution.

For Parents

Duplicates are triggered only if two users have an identical: 

• First Name & Last Name

• E-mail Address

Common Errors

E-mail / ID is taken.

An OpenApply record may not sync to ManageBac if an e-mail address or ID is already taken in the ManageBac system. This typically occurs with archived users.

Invalid E-mail

ManageBac will not accept e-mail addresses that are blank, too short, or contain accent marks.

Final Notes:

1. Duplicate accounts are excluded from the sync process until they are resolved. 
2. If you have a small number of duplicates, it may be easiest to resolve directly on your ManageBac and OpenApply systems. (i.e. logging in to directly update your data, and then asking our team to re-run the data quality analysis.)
3. If you see a type of duplicate that is not covered by the above types, please contact our Support Team.