Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.


Troubleshooting Oral Recordings

There are two issues that may occur:

1. All buttons on the recorder say "Label" instead of "Record," "Stop," etc.

Resolution: Please make sure you are running the latest version of Flash. Visit Adobe for an update:

2. Error message: Cannot find audio server.

2. Error message: Cannot find audio server.

Resolution: Please contact your IT Network Administrator. The school needs to unblock RMTP traffic for Port 80.

If the school firewall allows access to the following URL, then the audio server will connect smoothly: rtmp://

Alternate HTML5 Recorder

Groups 1 and 2 IOC recordings now offer a new HTML5 recorder. The HTML5 recorder does not stream the recording to our servers in real time. Instead, the recording is uploaded to the server at the end of the recording, when you have clicked Save. We recommend using this recorder if your school experiences internet connectivity issues.

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