Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.
There are two issues that may occur:
Resolution: Please make sure you are running the latest version of Flash. Visit Adobe to update to the most recent version.
Resolution: Please contact your IT Network Administrator regarding audio recording. The school will need to unblock RMTP traffic for Ports 80, 1935, and 443 in order to allow recording to work smoothly.
If your school blocks Flash internet traffic (i.e. if YouTube is blocked from the school, it may be an indication that the internet filters block flash traffic), the recorders will be prevented from connecting to our audio servers.
Groups 1 and 2 IOC recordings now offer a new HTML5 recorder. The HTML5 recorder does not stream the recording to our servers in real time. Instead, the recording is uploaded to the server at the end of the recording, when you have clicked Save. We recommend using this recorder if your school experiences internet connectivity issues.
Our business hours are Monday through Friday, 24 hours a day.
The first step is to open our online support centre and select your programme.
Select your user type.
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Click on the tutorial you wish to view.
You can also check out our Quickstart Guides on the right navigation panel.
Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.
Or email us at email@example.com and you'll get a response within 24 hours.
Feel free to also schedule a demo with us here