Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.
Parents have the ability to see ManageBac in several different languages:
Parents can set these preferences via their own accounts, even if "Lock Parent Profiles" is enabled via Settings > Access & Security. To learn more about setting language preferences as a parent, click here.
As an administrator, you can set the language for parents in three ways:
Navigate to Settings > School Directory and select the Add User button. Select your preferred language for that parent by clicking on the dropdown menu under 'UI Language'. Fill in the rest of the form, then click Add User at the bottom of the page.
To add or update parents in bulk, navigate to Settings > Import > Parents. Click on the 'Download our CSV template' link to export the template to Excel. Fill out the required fields (listed in red in the example at the top of the page), along with the additional optional field entitled 'UI Language'.
If importing new parents, select the completed template when you click the Choose File button and then click Upload Now. If updating existing parents in bulk, tick the 'Update Existing Users' box before uploading.
Any existing parents must have the same email address in the email field as their current account on ManageBac, or the system will create them as new users.
We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).
The first step is to open our online support centre and select your programme.
Select your user type.
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The tutorials will update below.
Click on the tutorial you wish to view.
You can also check out our Quickstart Guides on the right navigation panel.
Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.
Or email us at email@example.com and you'll get a response within 24 hours.
Feel free to also schedule a demo with us here