Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Observer Permission Level

If your administrators use ManageBac to assemble documents for authorisation or accreditation visits (i.e. exporting all unit plans into PDF), you may want to consider providing direct access to ManageBac instead.

Add an Observer user

Navigate to Settings > School Directory > Observers > Add User.

Users with an Observer permission level do not have access to any student information. When they login, only curriculum information is available.

Observers are free to review all sections of units and generate PDF planners, but they cannot Edit units.


Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here