Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Accessing Your Account

Signing In

After receiving your welcome e-mail and setting your password, you can log in to your ManageBac account at your school's address (e.g.

Note: Welcome e-mail links are only valid for seven days. If you receive a message that the link has expired, please contact your advisor or an administrator at your school directly.

On the login screen, you will see the following fields:

Log in with your e-mail address and the password you've set. If you are using Single-Sign On, you may login in with the appropriate Google or Office 365 account.

Note: For security purposes, you may choose to remain logged in for a maximum of 30 days, after which you will be automatically logged out. If you wish to disable this option, you may do so under Settings > Access Permissions & Security.

Resetting Your Password

Resetting Your Password

If you are unable to log in but do have an account, click "Forgot your password?" and enter your e-mail address to reset.

Note: If you are not receiving welcome e-mails or password reset notifications, make sure to check your spam folder. If the problem persists, check with your coordinator to ensure you have been added to the system with the correct e-mail address.

Creating your password

Think "pass phrase" instead of password. The combination of four simple but random words will be much stronger than a password with many complex characters and symbols.

Strong password and easy to remember (Perfect!): Sarah Battery Staple Yeah

Strong password but hard to remember (Not bad): S8r89H18!

Weak password (Not Good): Sarah18!

The password will not save until you see a green box. Click here for help setting up a password.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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  • AU Flag +61 2 8006 2335


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The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here