Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Archiving / Unarchiving and Deleting Users

Archived users information is saved on your ManageBac account and can be accessed at a later date as required.

Archived users will not be able to log-in to their account, and will need to get in touch with an admin at your school to re-gain access. We recommend to archive graduating or withdrawn students as well as academic staff who may have left the school.

Archiving Users via Settings

Navigate to Settings > School Directory to search for a particular user.

School Directory

School Directory

Click on the tab for the appropriate user type (e.g. Students). To archive, click the down-arrow icon on the right side of the page.

For students, you will then be prompted to select whether the student has Withdrawn or Graduated, and you will then enter a withdrawal/graduation date. You can archive students in bulk (e.g. a graduating class) by archiving their IB Year Group. For details please see Transitioning to a New Academic Year.

When you archive a student, if they do not have a sibling on your ManageBac account, their parents will be archived along with them.

Archiving Users via User's Profile

You can also archive a student directly from their Profile > Edit Profile. Click the status dropdown on the right navigation panel, select either Withdrawn or Graduated, and enter a date, Update Status.

Unarchiving Users

Unarchiving Users

To find unarchived users, navigate to Settings > School Directory, select the user type, tick "Include Archived", and search.

Archived users will appear with a key symbol next to their name. Click the unarchive icon box at the far right-hand side to restore the user.

Please note, when restoring students, for their academic data to repopulate, they will further need to be added back in as a member of an IB Year Group. See here how to Move Students between IB Year Groups.

Deleting Users Via Settings

Deleted users are completely removed from your ManageBac account, along with any data tied to their profile (ie: Messages, Tasks, Units etc). We strongly recommend to archive a user rather than delete them, unless their user account was created by mistake.  

Navigate to Settings > School Directory to search for a particular user.

School Directory

Click on the tab for the appropriate user type (e.g. Students). To delete, click the trashcan icon in the last column of the user you would like to delete.

You will be shown a confirmation page, click "OK" to confirm. If the user is synced across multiple accounts, such as ManageBac, OpenApply, AssessPrep etc, they would be deleted from all platforms accordingly.  

Deleting Users via User's Profile

You can also delete a student directly from their Profile by clicking on the Edit Profile button within their profile > Delete button on the right navigation panel.

Recovery of deleted users

If a user is accidentally deleted, we can help restore their account and activities within a 30-day period. Please submit a support request or send an email directly to, outlining the name and email of the user, and an estimate of when they were deleted.

Video Tutorials

Contact Us

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The first step is to open our online support centre and select your programme.

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You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

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Feel free to also schedule a demo with us here