Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.


Updating Your Personal Details

Via your Name

Personal Details

By clicking on your name at the top-right, you can view your Personal Details and preferences including your assigned classes and groups. Via Edit Profile you can update the following:

  • Name
  • Date of Birth & Gender
  • UI Language (English, Spanish or French)
  • Language & Nationality

Professional Details

Via Edit under Professional Details, you can define your Role(s) at your school, as well as the Programmes & Subjects your are involved with.

These to not provide access rights, but will help customize the help tutorials you see when logged in to ManageBac, filtered to meet your needs.

Any user assigned as a Principal will have their details displayed to all Parents under the Key Contacts section when logged in. 

Any user assigned as a DP/MYP/PYP Coordinator will have their details displayed to DP/MYP/PYP Parents respectively under Key Contacts. 

Setting your Password

To update your password, under your profile icon click Change Password.

Firstly enter your current password. The new password will not save until you see a dark green box. Enter the new password again to confirm.

You could use a password like S8raH18!&1, but that's not very fun to remember, nor is it nearly as secure as a longer password with random words put together. It's better to use a phrase. We've found that the combination of three or four random common words is easier to remember and harder to crack!

Examples of Strong Pass Phases
Teacher Matt Bobo Yellow
Horse Battery Staple Yea
Plant Green So Clean
Passport Airplane First Class

If you do not wish to use a pass phrase and instead want to create a password, here are some guidelines. Please use at least 8 characters and include:

  • A minimum of 2 upper case letters
  • A minimum of 1 symbol
  • A minimum of 2 numbers

Upload a Profile Photo

Click Upload photo to add a photo to your profile, selecting an image from your device.

If you wish to remove the uploaded photo, hover over it and click the X to Delete Photo.  

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The first step is to open our online support centre and select your programme.

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You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here