Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Editing User Information (Names, Emails, & More)

Via Settings Icon

School Directory

Click on the tab for the appropriate user type, then select the user's name to be directed to his or her profile page.

Click on the 'Edit' icon to update a user's e-mail address, password, student ID, date of birth, telephone, or first and last name. You can also re-send the welcome email or delete the user from the profile editing page.

For more information on how to change a student's IBIS Personal Code, please see our tutorial titled Completing Plan Worksheets:

For editing PYP student profiles, please refer to the following tutorial:

Note: As a security precaution, you will be prompted to enter your own password before setting a password for another user.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here