Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Re-Sending Welcome E-mails

If users have not received their welcome e-mails, you have two options:

  • Re-send to all users who have not yet logged in
  • Re-send to an individual

Note: E-mails entered into the system are case sensitive. The average user e-mail address is all lower case.

1. Re-Sending to All Users Who Have Not Logged In

Via Settings > School Directory, click the three-dot icon on the upper right corner and select Re-send welcome e-mails.

Choose the user type you would like to send the welcome emails to from the dropdown menu.  If you select students, you can also specify an IB Group. After you confirm your selection, the welcome e-mails will be sent out.

Re-Sending to an Individual Student

To send a welcome e-mail to an individual student, click the student's name under Settings  > School Directory > Students. At the top of the profile, click Re-send welcome e-mail. The e-mail will be sent immediately without any confirmation.

Re-Sending to an Individual Teacher

To send a welcome e-mail to an individual teacher, click the teacher's name under Settings > School Directory > Teachers & Advisors. In the top right corner of the profile, click the Re-send welcome e-mail button. The e-mail will be sent immediately, without confirmation.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

  • US Flag +1 866 297 7022
  • UK Flag +44 208 133 7489
  • HK Flag +852 8175 8152
  • AU Flag +61 2 8006 2335


1 / 9

The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here