Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Submitting CAS Samples to the IB for Moderation

If your school has been contacted by the IB for CAS moderation, you can send the CAS records to the IBO directly from your ManageBac account. 

Please note: Schools in IB Americas are not currently able to submit CAS records directly through ManageBac, and must instead submit via IB Docs. They can export the experiences & reflections for each of their selected students via View All Reflections > Export to PDF - see the tutorial below for further details.

Via Year Year Groups > CAS

Click IB Moderator Access under the CAS tab of your IB year group. Depending on the width of your screen, these details may appear at the bottom of the page.

You will need to:

- Select the students to submit (including a fourth exemplary student if you'd like)

- Attach a signed authorization letter. You can download the template from this page by right-clicking the authorization letter hyperlink.

Click submit your CAS records via Save Changes to allow the IB access to these students and files through ManageBac.

Reviewing Reflections to Be Included in Submitted CAS Records

You can review reflections via the CAS Worksheet by clicking View All Reflections on the right menu. This page will also allow you to export all reflections to PDF. 

Starring Individual Reflections

Please check your regional requirements to determine if it is necessary to select a certain number of reflections to submit, or if it is advised to submit all reflections. If it is advisable to submit all reflections, do not star any. 

If you need to select a certain number, click on the star on the upper right corner of the reflections. The View All Reflections page then allows you to easily Export Starred Reflections.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

  • US Flag +1 866 297 7022
  • UK Flag +44 208 133 7489
  • HK Flag +852 8175 8152
  • AU Flag +61 2 8006 2335


1 / 9

The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here