Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Spinner

Common IBIS Registration Errors


Via the IB Group > Plans

This tutorial will explain three of the most common issues that occur when registering for Diploma exams on IBIS.

1: The candidate already exists in another school

This error occurs if the student had transferred from another school, and if they had been registered as an MYP candidate or for Anticipated exams in their first year of the Diploma programme.

As the IB Coordinator, you will need to contact the prior school and request the student’s IBIS personal code (e.g. dmg891). The student’s IBIS personal code can then be updated on the Plans roster by clicking Update IBIS Personal Codes.

This will ensure that the student is identified correctly and you can then re-submit the registration via the Register via IBIS page by clicking the Register button to the right of the student’s name.

2: The candidate already exists in school

2: The candidate already exists in school

This means that the student has been previously registered for an Anticipated Diploma exam or for MYP moderation through your school.

You will want to check on IBIS and ensure that the student’s IBIS personal code is updated on the Plans roster by clicking Update IBIS Personal Codes.

This will ensure that the student is identified correctly and you can then re-submit the exam subject registrations via the Register via IBIS page by clicking the Register button to the right of the student’s name.

3: Candidate already exists in session

This means that the student has already been registered for the exam period you are trying to register for.  This error occurs when students are registered manually on IBIS before being registered on ManageBac.  

If this is the case, you will want to make all your updates for that student on IBIS directly.

 

1 / 9
close

The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at support@managebac.com and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here