Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

I purchased a subscription with SMARTPREP IB App before the ManageBac integration. I have a ManageBac account and want to make use of the free trial period. Will I receive a refund for my initial purchase?


Yes, all users who purchased any of the 1-year subscriptions after January 15, 2019 will receive a full refund for that 1-year subscription.

Please contact SMARTPREP directly at info@smart-prep.com with your full name and order confirmation.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

  • US Flag +1 866 297 7022
  • UK Flag +44 208 133 7489
  • HK Flag +852 8175 8152
  • AU Flag +61 2 8006 2335

E-mail: support@managebac.com

1 / 9
close

The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at support@managebac.com and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here