Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

I’m experiencing issues with the SMARTPREP IB App. What do I do?

SMARTPREP IB App is compatible with the latest browser releases. Make sure you have downloaded the version of your browser that is supported by SMARTPREP.

For tablets and computers, these are:

  • Safari (Safari 12)
  • Google Chrome (Google Chrome 72.0)

For mobile devices, these are: 

  • Safari (Safari under iOS 12.1.4) for iOS Devices
  • Google Chrome for Android Devices

If system issues continue to occur, try clearing your browser's cache.

If this still does not fix the issues you are experiencing, please contact us with details of the issue at

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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  • UK Flag +44 208 133 7489
  • HK Flag +852 8175 8152
  • AU Flag +61 2 8006 2335


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The first step is to open our online support centre and select your programme.

Select your user type.

Not finding the tutorial you're looking for? Enter in a question or keyword!

The tutorials will update below.

Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here