Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

I already have a ManageBac account. How can I access the SMARTPREP IB App for free?

The SMARTPREP integration with ManageBac is seamless, making use of Single Sign-On (SSO).

  1. Navigate to your ManageBac Dashboard.
  2. Click Explore App in the right-hand sidebar.
  3. Select Login with ManageBac
  4. Login with your ManageBac credentials and authorise the SMARTPREP IB App.
  5. Once logged in, you’ll automatically be transferred to the SMARTPREP IB App. You’re ready to go!

Video Tutorials

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We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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The first step is to open our online support centre and select your programme.

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You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here