Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.


Re-Sending Welcome E-mails

Via Settings


If users have not received their welcome e-mails, you have two options:

1. Re-send to all users who have not yet logged in.

2. Re-send to an individual.

Note: E-mails entered into the system are case-sensitive. The average user e-mail address is all lower case.

1. Re-sending to all users who have not yet logged in


Via Settings > School Directory, click the three-dot icon on the upper right corner and select Re-send welcome e-mails.


Choose the user type you would like to send the welcome emails to from the dropdown menu.  If you select students, you can also specify an IB Group. After you confirm your selection, the welcome e-mails will be sent out.

Please contact ManageBac support at if this feature needs to be reset.

Re-sending to an individual


To re-send a welcome e-mail to an individual user, access their Profile and click the Edit icon.


Click on Re-send welcome e-mail on the right navigation page. The e-mail will be sent immediately, without confirmation.

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