Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Sending Welcome E-mails

Via Settings

If users have not received their welcome e-mails, you have two options:

1. Re-send to all users who have not yet logged in.

2. Re-send to an individual.

Note: E-mails entered into the system are case-sensitive. The average user e-mail address is all lower case.

1. Re-sending to all users who have not yet logged in

Via Settings > School Directory and select Re-send welcome e-mails.

Choose the user type you would like to send the welcome emails to from the dropdown menu.  If you select students, you can also specify an IB Group. After you confirm your selection, the welcome e-mails will be sent out.

Please contact ManageBac support at if this feature needs to be reset.

Re-sending to an individual

To re-send a welcome e-mail to an individual user, access their Profile and click Edit Profile.

Click Re-send Welcome E-mail on the right navigation page. The e-mail will be sent immediately, without confirmation.

Video Tutorials

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The first step is to open our online support centre and select your programme.

Select your user type.

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Click on the tutorial you wish to view.

You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here