Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Troubleshooting Oral Recordings

There are two issues that may occur:

1. All buttons on the recorder say "Label" instead of "Record," "Stop," etc.

Resolution: Please make sure you are running the latest version of Flash. Visit Adobe to update to the most recent version.

2. Error message: Cannot find audio server.

2. Error message: Cannot find audio server.

Resolution: Please contact your IT Network Administrator regarding audio recording. The school will need to unblock RMTP traffic for Ports 80, 1935, and 443 in order to allow recording to work smoothly.

If your school blocks Flash internet traffic (i.e. if YouTube is blocked from the school, it may be an indication that the internet filters block flash traffic), the recorders will be prevented from connecting to our audio servers.

HTML5 Recorder

Groups 1 and 2 IOC recordings now offer a new HTML5 recorder. The HTML5 recorder does not stream the recording to our servers in real time. Instead, the recording is uploaded to the server at the end of the recording, when you have clicked Save. We recommend using this recorder if your school experiences internet connectivity issues.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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