Online Support Centre.

Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.

Viewing School Announcements & Messages


The Overview is the homepage that you see when you first log into you account. From here you can see your child's personal details and a two week calendar of any upcoming events or deadlines from the classes and year group that your child is in.

Below you will also see the Latest Activity in each class and year group that your child is in. Note that parents are not able to click into these messages.

Parents can view class messages via the Messages tab. Parents of PYP Students can be notified via email of new Messages if enabled by the teacher. This functionality does not exist for DP and MYP parents.

Viewing Message Notifications

Click on the Mail icon to view any new messages from the classes that your child is enrolled in.

Please note that messages older than 2 weeks are removed from ManageBac automatically.

Via the IB Parents Association Tab

If your school has enabled the IB Parents Association you will see a section in the left navigation panel.

On the Overview tab you will find a two week calendar of upcoming events and deadlines and a list of recent announcements and messages.


To see messages in greater detail, go to the Messages tab.


You can post a new message by clicking Post New Message in the sidebar. To view a message in full click the title of the message. Parents can be notified via email if enabled by the sender.

To comment on a message, enter your comment and click Add comment.

Video Tutorials

Contact Us

We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).

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The first step is to open our online support centre and select your programme.

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You can also check out our Quickstart Guides on the right navigation panel.

Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.

Or email us at and you'll get a response within 24 hours.

Feel free to also schedule a demo with us here