Help Tutorials, Quickstart Guides and Resources to help you make the most of ManageBac.
You are able to bulk update student information via CSV import.
Note: all fields can be updated except for the e-mail address, which is how the students are identified in the system.
Via School Directory, click Export Students & Parents to download the spreadsheet.
Open the spreadsheet and make any changes to the students' information. Please note that as a security measure with Single Sign-on, e-mail addresses cannot be changed in bulk. If you need to have email addresses changed in bulk, please send a CSV spreadsheet with old and new emails to email@example.com . Once the emails have been updated, the users will then be prompted to validate their email addresses.
Make sure to delete the other worksheets:
The spreadsheet needs to be saved in CSV format.
You can re-import the students via Settings > Import > Students. Select your CSV file and ensure that Update existing users is checked. Click Upload Now.
On the next page, confirm the format to make sure the data populates in the correct field. Click Yes, the format looks correct to update the students' information.
We offer phone support coverage 24 hours a day between Monday and Friday, beginning from Monday 9 AM (GMT +8) and ending at Friday 6 PM (GMT -7).
The first step is to open our online support centre and select your programme.
Select your user type.
Not finding the tutorial you're looking for? Enter in a question or keyword!
The tutorials will update below.
Click on the tutorial you wish to view.
You can also check out our Quickstart Guides on the right navigation panel.
Need more urgent assistance? Feel free to call in any time Monday through Friday, 24 hours a day.
Or email us at firstname.lastname@example.org and you'll get a response within 24 hours.
Feel free to also schedule a demo with us here